Support & Contact

Get help with signing in, lesson audio or video, subscriptions, progress, privacy, or account deletion.

✉️ Email supportInclude your device, the lesson name, and a short description. Do not send passwords or full payment-card information.Email support

⏱ Response timeWe aim to respond within two business days. Account security and child-privacy concerns receive priority.

💳 Billing helpWebsite subscribers manage billing through Stripe. App-store subscribers manage billing and refunds through the store used for purchase.

🗑 Delete an accountUse the published deletion instructions to request removal of an account and associated learning data.Deletion instructions

Before contacting us

Refresh the app and confirm your internet connection.
Check that media volume is on and silent mode is off.
For subscription access, sign in with the same email used to subscribe.
For a video problem, include the lesson title and approximate time where playback stops.

Contact

Email: degeekshop@gmail.com